Brand Policy 

The display of product, logo and brand assets should be in compliance with the Active brand guideline. For more information reach out to mark.sy@activeproducts.com  

Active Products is a registered trademark. All rights reserved, Active Products, their respective logos and product identity used herein are trademarks of Active Products and may not be used without permission. 

Customer Support Policy

Active strives to maintain consistent after-sales support to all our customers irrespective of purchase channel. If a customer reaches out to your channels for aftersales support, please redirect them to our support email at support@activeproducts.com outside of first 30 days of purchase. If a customer has a defective product within the first 30 days of purchase, refer to our “refund and exchange policy” subject to troubleshooting outcomes.

Active works to cater to businesses and enterprises of various scales accommodating low minimum order quantities for SKU level orders. But for the program to be streamlined and profitable, we require each purchase order to be a minimum value of 5,000 USD. At individual SKU level, you require to adhere to SKU based MOQ’s when placing your purchase order.

Payment Policy 

All transactions are secure through Shopify Payment systems. We only accept wire transfers to accounts on invoice. 

Tax Policy 

Active is a registered corporation in the jurisdiction of Ontario, Canada. We do not charge any sales tax to US based B2B orders. 

Reseller Policy 

The products purchased in this store are meant for resale in the US and its territories. Active does not apply warranties for sale outside the US and its territories. Active will not honor any warranties claimed if reseller resells products to other distribution. The sale of products is meant for direct to consumer only. 

Shipping Policy

All our B2B orders ship via ground services and we work with our 3PL to provide you with the best rates for shipping. Transit times can vary between 2-7 business days depending on your shipping address proximity.

Order Processing Policy

Our 3PL partners fulfill all B2B orders through their facilities in Rochester, NY and Sparks, NV. The average lead time to prepare your order is 2-3 business days depending on the order quantity. We try our best to fulfill your full order from a single warehouse nearest to you, but this depends on availability. If we are out of stock at the nearest location, the items will ship from the next nearest warehouse but with implications to your shipping quote or will be held short to fulfill when available.